Refund policy
Pool Boy Bikinis Return Policy
Thank you for choosing Pool Boy Bikinis for your swimwear needs. We appreciate your support as a valued customer. Please take a moment to review our return policy.
Returns: As a small business, we currently do not accept returns on purchased items. We apologize for any inconvenience this may cause. Please carefully review your order before completing the purchase to ensure that you have selected the correct size and style.
Damaged Goods: In the rare event that you receive a damaged product, we sincerely apologize for any inconvenience. We strive to provide high-quality items, but sometimes unforeseen issues may occur during shipping.
If you receive damaged goods, please follow these steps:
- Take clear photos of the damaged product, including the packaging.
- Send an email to hydock903@gmail.com with the subject line "Damaged Goods - [Your Order Number]."
- Attach the photos of the damaged product to the email.
- Include a brief description of the damage and your order number in the body of the email.
Resolution Process: Once we receive your email, our team will promptly review the provided information. We are committed to ensuring your satisfaction and will work with you to find a suitable solution. This may include a replacement or a refund, depending on the nature of the damage.
Contact Information: For all communication regarding damaged goods, please contact us at hydock903@gmail.com. We appreciate your understanding and cooperation in resolving any issues you may encounter.
Thank you for choosing Pool Boy Bikinis. We value your business and are dedicated to providing you with a positive shopping experience.
Sincerely,
Pool Boy Team